Balancing hospitality and home: The struggles and strategies of homestay operators in Jammu and Kashmir Open Access

Authors

  • 1) Danish Iqbal Raina Baba Ghulam Shah Badshah University, Rajouri, India
  • 2) Ajaz Ahmad Dar Baba Ghulam Shah Badshah University, Rajouri, India
  • 3) Sajad Ahmad Bhat Baba Ghulam Shah Badshah University, Rajouri, India
  • 4) A Rinto Dwiatmojo Faculty of Artificial Intelligent, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia

https://doi.org/10.70310/jrt.2025.04021241

Abstract

Purpose - This study examines the work-life balance of homestay operators in Jammu and Kashmir, a region known for its cultural heritage and natural beauty, where tourism plays a crucial role in the economy. With the growing popularity of homestays, understanding the challenges faced by operators in balancing their professional and personal responsibilities is essential.
Methodology/Design/Approach - A qualitative approach, utilizing thematic analysis, was employed to identify key issues impacting work-life balance. In-depth interviews were conducted with 25 homestay operators to capture insights into their experiences and coping strategies.
Findings - The analysis revealed several key themes, including excessive workload, family involvement, emotional stress, and the pursuit of autonomy. Operators face unique challenges arising from seasonal demand fluctuations and cultural expectations. Coping strategies identified include establishing boundaries, relying on community support, and effective time management practices.
Originality/Value - This study highlights the importance of implementing strategies to maintain the economic viability of homestays while prioritizing the well-being of operators. The findings offer valuable policy recommendations, such as fostering supportive environments, providing mental health resources, and adopting flexible operational practices. These insights are crucial for tourism stakeholders, policymakers, and researchers seeking to improve the quality of life for homestay operators and promote sustainable tourism in Jammu and Kashmir.

Keywords:

Work-Life Balance, Homestay Operators, Emotional Labor, Sustainable Tourism, Jammu and Kashmir

References

Greenhaus, J. H., & Allen, T. D. (2011). Work–family balance: A review and extension of the literature. Cohen, E., & Cohen, S. A. (2012). Current sociological theories and issues in tourism. Annals of Tourism research, 39(4), 2177-2202.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of managerial psychology, 22(3), 309-328.
Kelliher, C., & Anderson, D. (2010). Doing more with less? Flexible working practices and the intensification of work. Human relations, 63(1), 83-106.
Chen, Z. X., & Zhao, J. (2022). Managing work-life balance in hospitality: A qualitative analysis of the challenges faced by managers. International Journal of Hospitality Management, 102, 103121.
Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and policy in mental health and mental health services research, 42, 533-544.
Hennink, M. M., Kaiser, B. N., & Marconi, V. C. (2017). Code saturation versus meaning saturation: how many interviews are enough?. Qualitative health research, 27(4), 591-608.

Ahmed, A., & Ghani, U. (2012). Employee turnover in the hospitality sector: A study of Jammu and Kashmir. International Journal of Hospitality Management, 31(1), 123-133. https://doi.org/10.1016/j.ijhm.2011.04.007

Ali, F., Kim, W. G., & Li, J. (2016). Work-life balance and job satisfaction: The moderating role of work engagement. International Journal of Contemporary Hospitality Management, 28(10), 2140-2159. https://doi.org/10.1108/IJCHM-04-2015-0235

Bianchi, S. M., Milkie, M. A., & Sayer, L. C. (2000). Distress and the work-family interface: The role of work and family demands. Social Forces, 79(4), 1457-1482. https://doi.org/10.1093/sf/79.4.1457

Chen, Z., & Zhao, J. (2022). Managing work-life balance in hospitality: A qualitative analysis of the challenges faced by managers. International Journal of Hospitality Management, 102, 103121. https://doi.org/10.1016/j.ijhm.2021.103121

Cohen, E., & Cohen, S. A. (2012). Current sociological theories and issues in tourism. Annals of Tourism Research, 39(4), 2177–2202. https://doi.org/10.1016/j.annals.2012.07.009

Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. https://doi.org/10.1037/1076-8998.5.1.95

Kuo, C. L., & Yang, Y. C. (2011). The influence of work-life balance on job performance in the hotel industry. Journal of Hospitality & Tourism Research, 35(1), 61-82. https://doi.org/10.1177/1096348010370336

Mazzullo, S., & Mendes, E. D. (2020). Exploring the influence of work-life balance on employee performance in the hospitality industry. International Journal of Hospitality Management, 91, 102704. https://doi.org/10.1016/j.ijhm.2020.102704

Masuda, A. D., Snape, E., Allen, T. D., & Ashworth, C. (2021). Gender differences in work-life balance and job satisfaction: A comparative study in hospitality and tourism. International Journal of Hospitality Management, 95, 102925. https://doi.org/10.1016/j.ijhm.2021.102925

O'Connor, P. (2018). The future of work-life balance in hospitality: A review of the literature and implications for research and practice. International Journal of Hospitality Management, 72, 35-42. https://doi.org/10.1016/j.ijhm.2017.09.003

Park, J., & Jang, S. (2014). The impact of work-life balance on job performance and turnover intention in the hospitality industry. International Journal of Hospitality Management, 36, 101-110. https://doi.org/10.1016/j.ijhm.2013.07.005

Sinha, S., & Sinha, A. (2021). Gendered work-life balance: A study of women hospitality workers in India. International Journal of Tourism Research, 23(1), 109-118. https://doi.org/10.1002/jtr.2386

Smith, J., & Nair, A. (2022). Work-life balance in the context of hospitality and tourism: A qualitative perspective from Kashmir. Tourism Management Perspectives, 45, 76-84. https://doi.org/10.1016/j.tmp.2022.102134

Thornthwaite, L. (2004). Managing the work-life balance: A case study of the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 3(1), 85-101. https://doi.org/10.1300/J171v03n01_06

Watanabe, M., & Kim, S. (2021). Effects of work-life balance on job satisfaction in the tourism industry: A case study of Japanese employees. Journal of Tourism and Service Management, 6(3), 115-128. https://doi.org/10.7454/jtsm.v6i3.360
Zhang, X., & Chen, Y. (2020). Work-life balance, quality of life, and job satisfaction among hospitality employees in China. Journal of Hospitality & Tourism Research, 44(2), 230-245. https://doi.org/10.1177/1096348017752152

Sonnentag, S. (2018). The recovery experience questionnaire: Development and validation of a measure for assessing recovery from work. Journal of Occupational Health Psychology, 23(1), 1-12. https://doi.org/10.1037/ocp0000028

López-Guzmán, T., & Sánchez-García, J. (2019). Work-life balance in family-owned hotels: The case of the Spanish and Italian hospitality industries. International Journal of Hospitality Management, 76, 1-12. https://doi.org/10.1016/j.ijhm.2018.05.003

Permission is granted subject to the terms of the License under which the work was published. Permission will be required if your reuse is not covered by the terms of the License.

How to Cite

Raina, D. I. ., Dar, A. A., Bhat, S. A. ., & Dwiatmojo, . A. R. . (2025). Balancing hospitality and home: The struggles and strategies of homestay operators in Jammu and Kashmir. Journal of Rural Tourism , 4(2). https://doi.org/10.70310/jrt.2025.04021241

Downloads

Download data is not yet available.

Share.

Scrollspy Example

Similar Articles

11-20 of 25

You may also start an advanced similarity search for this article.