Analyzing Tourist Satisfaction Towards Tour Guides Performance At Parama Iswari Exhibition

Hossiana Geananda Putri; Sevira G. A.  Maturbongs; Yohana  Agnescia; Hesti Purwaningrum

doi:10.70310/3dejvw90

Analyzing Tourist Satisfaction Towards Tour Guides Performance At Parama Iswari Exhibition

Authors

¹⁾ Hossiana Geananda Putri Department of Tourism, Sekolah Tinggi Pariwisata Ambarrukmo STIPRAM Yogyakarta, Indonesia
²⁾ Sevira G. A. Maturbongs Department of Tourism, Sekolah Tinggi Pariwisata Ambarrukmo STIPRAM Yogyakarta, Indonesia
³⁾ Yohana Agnescia Department of Tourism, Sekolah Tinggi Pariwisata Ambarrukmo STIPRAM Yogyakarta, Indonesia
⁴⁾ Hesti Purwaningrum Department of Tourism, Sekolah Tinggi Pariwisata Ambarrukmo STIPRAM Yogyakarta, Indonesia

https://doi.org/10.70310/3dejvw90 Submitted: 07-11-2024 Published: 12-12-2024

Abstract

As an industry known in a service provider sector, tourism is obligated to give their tourist the experience they want. The key factor that influences excellence tourism is a tour guide with knowledge and certification. This study examines how tour guide skill, knowledge, and attitude through intrapersonal and interpersonal servability influence tourist satisfaction in the Parama Iswari Exhibition. Descriptive qualitative with data triangulation and focus group discussion is used in the research method. Data is being employed by direct observation, interview, and document studies. The study found that tour guide’s intrapersonal and interpersonal servability performance in the Parama Iswari Exhibition positively affected tourist satisfaction, thus showing the competency of their skill, knowledge, and attitude.

Keywords:

tour guide, tourist satisfaction, Parama Iswari Exhibition

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El-sharkawy, O. K. (2015). Evaluating tourist satisfaction in accordance to tour guides performance: Heritage guided tours in Egypt. Tourismos, 10(1), 81–99.
Kemboi, T. H., & Jairus, K. N. (2018). Tour Guiding Performance Attributes and Tourist Satisfaction: Evidence from North Rift Tourist Region, Kenya. Journal of Hotel Management and Tourism Research, 3(1), 1–16. www.iiardpub.org
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Rahmanita, M., Ratnaningtyas, H., & Safira, J. (2023). The Impact of Facilities and Tour Guide Services on Tourists’ Satisfaction in the Destination of Old Town Jakarta. Journal of Tourism, Hospitality and Sports, 64(1), 9–13. https://doi.org/10.7176/jths/64-02
Rasyid, M. N., Naidah, N., & Danil, D. (2021). Pengaruh Tingkat Pelayanan Terhadap Kepuasan Pengunjung Pada Objek Wisata Malino Highlands Kabupaten Gowa. Ar-Ribh : Jurnal Ekonomi Islam, 4(2), 182–197. https://doi.org/10.26618/jei.v4i2.6156

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How to Cite

Putri, H. G., Maturbongs, S. G. A. ., Agnescia, Y. ., & Purwaningrum, H. (2024). Analyzing Tourist Satisfaction Towards Tour Guides Performance At Parama Iswari Exhibition. Journal of Rural Tourism , 2(2), 62-71. https://doi.org/10.70310/3dejvw90